From the Billing section in the Settings tab, you can view estimates for your upcoming invoice, check your next billing date and current subscriptions, view your billing history, and edit your billing information.
Additional Billing Contacts
The account owner will always receive invoices and billing related emails. If you want someone else to receive billing emails as well you can add them as an Additional Billing Contact. This is useful if you have an accountant or administrator that doesn't not have access to your FuelCloud account, but needs to receive invoices and billing related emails.
To add an additional billing contact:
- Go to Settings and click Billing
- Click Billing Settings in the top-right corner
- Click Add additional emails
- Type the email address that should receive invoices and billing emails, then press Return/Enter.
You can add as many emails as you like, each one you add will receive invoices and billing emails in the future.
- Up Next: This is your next bill. It will include charges for any changes you've made since your last bill was paid.
- Future: This is your recurring billing amount. If no changes are made to your account, this is the amount you will pay each month.
Default Payment Method
Your account can have multiple payment methods on file. The default payment method is the credit/debit card or bank account that is used for all charges to your account. You can update your default payment method, or add a new one by clicking Change.
If you prefer, you can prepay for future subscription charges. Adding funds to your Prepaid Balance will create a one-time charge to your Default Payment Method in the amount you choose. Future monthly subscription charges will be paid from this prepaid balance until it reaches zero. If your Prepaid Balance doesn't have enough funds to pay your subscription, your Default Payment Method will be charged to account for the difference.
You can find all of your account's invoices in your Billing History. Clicking View next to an invoice will open more details about that bill.
A purchase order number can be assigned to a piece of hardware to help track billing for each device. The first section of each bill will show the total amount paid that month. The second section of the bill will show the following information for each hardware:
Hardware ID Number, Device Name, Serial Number, Site Name, Purchase Order Number
This section will show all of your hardware and services with a recurring subscription, along with its quantity.