When a driver incorrectly enters their PIN three times in a row, the system will lock out for 30 minutes. To unlock the app follow the steps below:
- Select Unlock Admin at the bottom of the screen
- Enter your Admin PIN (This can be found under Settings > My Account)
- App will return to the Pump Selection Screen
Only the device the driver is using will be locked out. If drivers in the area have FuelCloud on their Mobile device, fueling can still resume.
Note: This can be edited under the Settings > Company Settings > App Settings section of the website. You can increase the number of attempts a driver has to enter the correct PIN. This can be set to any number between 1-99999 or you can turn this feature Off. This setting can be changed at anytime.